Florence M. Itegi (PhD)
Samuel N. Waweru (Phd)
Mary N. Wanderi

Year of Publication: 



Learner support services are the most vital component of any open and distance learning (ODL) system. It includes wide range of academic and other related activities. The support services should not only be responsive to the needs of the distance learners but should also be accessible. Monitoring of the support services has to be a continuous and ongoing exercise, which could bring constant improvement through innovations in the support services. This paper analyzes the aim of learner support services, various categories of learner support services, interactive support services at the study centers, staff responsibility for providing the services, ICT facilities and equipment necessary to support distance education learners, mode of service delivery and monitoring mechanism to ensure effective student support services


Learner support
Distance learning
Education support services